Privacy Policy

Who We Are

This website is operated by Mirror Mirror Aesthetics Pty Ltd (ABN 93 666 989 500), 8 Pacific Street, Newcastle NSW 2300. This policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

We may collect your name, contact details (phone and email), date of birth or age confirmation, the appointment and treatment-interest information you provide, and payment details (processed by our payment provider and not stored by us). We also collect website usage data through cookies and analytics.

How We Collect It

We collect information directly from you when you book a consultation, fill in a form, purchase a gift voucher, or contact us. We also collect some information automatically through cookies and analytics when you use the website.

Why We Collect It

We collect your information to book and manage your appointments, to contact you to confirm or follow up, to process payments, to provide our services, and to improve the website. With your consent, we may also send you marketing. We do not collect more personal information than we need.

Health Information

As a healthcare provider, we may collect health information relevant to your treatments and services. Health information is sensitive information under the Privacy Act, so we only collect it with your consent and handle it with extra care.

Who We Share It With

We share information with our CRM provider (GoHighLevel), our payment processor (Square), and our analytics providers (Google) strictly to deliver these functions. We do not sell your personal information. Some of these providers may store data overseas, and we take reasonable steps to ensure it is afforded appropriate protection.

Cookies & Analytics

We use Google Analytics and Google Ads conversion tracking via cookies to understand how the site is used and to measure our advertising. You can disable cookies at any time through your browser settings.

Marketing & Your Choices

We only send marketing communications with your consent, and you can opt out at any time — every marketing message includes an unsubscribe option. This is consistent with our obligations under the Spam Act 2003 (Cth).

Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Access, Correction & Complaints

You can request access to, or correction of, your personal information, or make a privacy complaint, by contacting us at info@mirrormirroraesthetics.com or 0468 012 586.

If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us

Mirror Mirror Aesthetics, 8 Pacific Street, Newcastle NSW 2300 · info@mirrormirroraesthetics.com · 0468 012 586.

Changes To This Policy

We may update this policy from time to time. The “last updated” date above reflects the most recent version.